All members are provided with a card for use with our audio response system. This card will enable you unlimited access to your account from anywhere in the United States, 24 hours a day, 7 days a week, at no charge to you.
We refer to our Audio Response as "SIS".
Please use the 1-800 number only when you are outside of the local calling area.
Make sure your touch-tone phone is set to tone, not pulse, or you will experience difficulty when using our system. To access your account, enter the account number shown on your membership card.
The action codes are the two digits on the right hand side of your "SIS" card, or see the table below.
If you have any questions or experience any problems, please contact the Credit Union at (530) 842-1694, or (530) 926-6471.
Here's a table of commands available to members:
Command |
530-842-4830
1-800-755-4SIS (4747) |
Balance Information |
|
| Share Savings |
01 |
| Draft Checking |
02 |
| Line of Credit |
03 |
| Balance/any suffix |
09 |
Account History |
|
| Any Suffix (up to 45 days) |
10 |
Checks Cleared |
|
| Last service (up to 45 days) |
14 |
| Specific check # |
15 |
Funds Transfers |
|
| Savings to Checking |
21 |
| Checking to Savings |
22 |
| Transfer between two Accounts |
28 |
| Transfer between two suffixes |
29 |
Dividends/Interest |
|
| Share Savings |
41 |
| Draft Checking |
42 |
| Interest Line of Credit |
43 |
| Any suffix |
49 |
Payroll/Direct Deposit Info |
|
| Share Savings |
11 |
| Draft Checking |
12 |
Deposit Information |
|
| Share Savings |
16 |
| Draft Checking |
17 |
| Deposit/Any Suffix |
19 |
Check Withdrawals* |
|
| From Savings |
31 |
| From Checking |
32 |
ATM Withdrawals |
|
| Draft Checking |
52 |
ACH Withdrawals |
|
| Share/Savings |
53 |
| Draft/Checking |
54 |
Account Withdrawals |
|
| Any Share Suffix |
59 |
Miscellaneous |
|
| Current Dividend and Interest Rate |
91 |
| Change Personal ID (PIN) |
93 |
| Change to Different Account# and PIN |
97 |
| HELP Information |
98 |
| End Call |
99 |
Account numbers:
Suffix |
Account |
| 01 |
Share Saving (3 transfers per month only) |
| 02 |
Christmas Club (transfers not allowed) |
| 03 |
IRA (transfers not allowed) |
| 04 |
Vacation shares |
| 70-74 |
Share Draft & Checking (unlimited) |
| 80-84 |
Secondary Shares (3 transfers per month only) |
| 85 |
Money Market (three transfers per month if balance over $2500.00) |
| 21 |
Visa |
| 75 |
Overdraft loan |
For suffixes on any other loans you may have, please refer to your statement or contact the Credit Union.
*Check Withdrawals
The check will be printed in the MEMBER'S name only and will be mailed to the member's address on file at the time of the request.
If you are trying to obtain any information that is not listed above and/or you are having difficulty with this Member Service, please contact us IMMEDIATELY at 530-842-1694. |
